Dubai, UAE (23 April 2024): Rixos The Palm Hotel Suites is delighted to announce that it has received the British Airways Holidays Customer Excellence Award for 2023. With an overall score of 4.8/5, the hotel has been recognised for the incredible lengths it goes to make sure that every guest’s stay is memorable and every holiday is a magical experience.
With the ethos of “happy kids make happy parents” at its heart, Rixos The Palm Hotel Suites is a paradise for younger guests. Named one of the top kid-friendly destinations in the region, the resort provides unbeatable entertainment at the Rixy Kids Club and a plethora of fun activities at the exclusive Sports Club, ensuring that families can enjoy their time together and create cherished moments. The resort also features an incredible selection of amenities and recreational spaces, including one of the city’s longest private beaches, a state-of-the-art gym, a serene spa, and more.
“We are honoured to receive the British Airways Holidays Customer Excellence Award,” said Murat Zorlu, General Manager of Rixos The Palm Hotel Suites. “This achievement mirrors our continuous efforts to exceed guest expectations and create unforgettable moments for every visitor. It inspires us to set new goals and continue to thrive while maintaining our position as one of the top hospitality destinations in the region.”
British Airways Holidays has been recognising Customer Excellence since 2016, and this year, Rixos The Palm Hotel Suites stands out as one of the top-reviewed hotel partners for 2023. The awards are given based on unbiased guest reviews, recognising outstanding services, facilities and customer experiences offered by hotels around the world.
Renowned as one of the UK’s leading tour operators, British Airways Holidays prides itself on giving people truly exceptional holiday experiences. It considers comprehensive guest feedback to identify top-rated hotels as part of its commitment to providing the highest quality of service. Reviews are certified by Feefo, the world’s largest verified buyers review platform, with British Airways Holidays asking guests to rate hotels based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five.
Following this latest accolade, Rixos The Palm Hotel Suites will continue to set the benchmark for luxury hospitality in the region, promising an unparalleled stay that transcends the ordinary. With its innovative Ultra All-Inclusive concept, the resort is dedicated to ensuring that every aspect of its service is meticulously curated to ensure the highest levels of enjoyment and relaxation from the moment guests arrive to the moment of their departure.
Established in 2000, Rixos is one of the world’s fastest-growing luxury hotel chains specializing in luxurious all-inclusive holidays. At the heart of every Rixos Hotel & Resort is a revitalizing wellness spa with an authentic Turkish Hammam, renowned for its unique selection of spa rituals, revolutionary entertainment program, one-of-a-kind children’s edutainment programme at Rixy Kids Club and action-packed challenges at Exclusive Sports Club. Each hotel offers a distinctive variety of restaurants and bars, an exciting entertainment and sports schedule, and a diverse range of lavishly appointed rooms and suites.
Each Rixos, be it in Turkey, UAE, Russia, Croatia, Switzerland, Egypt, Kazakhstan, and Qatar, serves as a genuinely inspiring location due to its best-in-class facilities, dining options and entertainment venues. The award-winning Rixos Hotels have received global recognition from distinguished professional bodies, including the American Five Star Diamond Award, Conde Nast, World Travel Awards, Haute Grandeur Global Awards and TripAdvisor.
Rixos Hotels currently operates five hotels in the United Arab Emirates: Rixos Premium Dubai in JBR Dubai, Rixos The Palm Hotel Suites in Palm Jumeirah Dubai, Rixos Bab Al Bahr in Ras Al Khaimah, Rixos Premium Saadiyat Island and Rixos Marina Abu Dhabi in Abu Dhabi.
Rixos Hotels is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collective of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint venture with Accor, formed in 2021.
ABOUT THE ALL INCLUSIVE COLLECTION
The ALL Inclusive Collection brings together the best resorts from leading global brands, reimagining the all-inclusive experience to offer luxury havens of escapism and entertainment. Launched in 2023, the ALL Inclusive Collection is a digital platform allowing guests to discover and book a highly curated selection of ALL Inclusive resorts worldwide. allinclusive-collection.com brings together over 30 resorts from globally renowned brands, including Rixos, SO/ and Swissôtel, with plans to expand to over 50 resorts in the next three years, from leading brands including Hyde, Mondrian, SLS, and Fairmont.
ALL Inclusive Collection builds on the success of Rixos, a leader in the all-inclusive market, challenging the historical perception of all-inclusive by creating a premium experience with exceptional and varied culinary destinations and high-quality entertainment. The “all-inclusive, all-exclusive” concept by Rixos forms the foundations of the ALL Inclusive Collection’s experience pillars, which help ensure that each resort delivers an exceptional quality experience every time. All aspects of a guest’s stay, from food and drink to activities and entertainment, are included in the booking price – a key differentiator from others in the market. ALL Inclusive Collection is from Ennismore, a global leader in lifestyle hospitality; Ennismore is a joint venture with Accor, which holds a majority shareholding. allinclusive-collection.com.
